Sales History & Void

The Sales page is the record of every completed and voided sale in your store. Use it to look up a past sale, check how a customer paid, reprint a receipt, or void a sale that was rung up by mistake.

Who can open the Sales page?

Managers and Admins only. Cashiers do not see the Sales page; they work from the POS screen and the dashboard.

Finding a Sale

Go to Sales from the sidebar. You see a table of sales, newest first. Each row shows:

Column	What it means
Sale #	The receipt number, for example INV-0042. Sequential per store and never reused.
Date & Time	When the sale was completed.
Cashier	The staff member who rang up the sale.
Payment	How the customer paid: Cash, Card, Store Credit, or a SPLIT badge when more than one method was used.
Items	How many items were on the sale.
Total	The amount the customer paid.
Status	A green Completed badge, or a red Voided badge for a cancelled sale.

Narrowing the list

• Status tabs at the top: All, Completed, or Voided.
• Payment chips (shown for completed sales): All, Cash, Card, or Split, to filter by how the customer paid.
• Date range: pick a From and To date, or use the quick presets Today, Last 7 Days, or This Month.
• Search: type a sale number or a cashier name to jump straight to matching sales.
• Reset clears all filters and returns to the full list.

Reading a Sale's Details

Click any row to open the Sale Detail dialog. It shows everything about that sale:

• Status at the top (Completed or Voided).
• Items: each product with its variant (if any), unit price, quantity, and line total.
• Totals: subtotal, any discount or promotion, tax (if your store uses the tax module), and the final total.
• Payment: each payment line with its method and amount. For a split payment you see one line per method (for example Cash and Card), plus any change given.
• Customer: the customer's name, if one was attached to the sale.
• Exchange or store credit: if the customer used an exchange receipt or store credit, it appears as a deduction in the totals.

Reading a split payment

A SPLIT badge in the Payment column means the customer used more than one method. Open the sale to see exactly how much went to each. See Split Payment.

Reprinting a Receipt

In the Sale Detail dialog, click Reprint to print the receipt again. It uses whatever printer method your device is set up with. See Receipt Printing.

Voiding a Sale

Voiding cancels a completed sale and puts its stock back.

1. Open the sale's detail dialog.
2. Click Void (Managers and Admins only).
3. Confirm in the dialog.

The sale's status changes to Voided, its stock is returned to inventory, and it stops counting toward revenue and reports. Loyalty points and store credit tied to the sale are reversed automatically.

A void cannot be undone

There is no time limit on voiding, but once a sale is voided it cannot be reversed. If you voided the wrong sale, ring it up again as a new sale.

If a customer is only bringing part of an order back, use a return instead of a void: see Customer Returns.

Who Can Do What

Action	Cashier	Manager	Admin
Open the Sales page	❌	✅	✅
View a sale's details	❌	✅	✅
Reprint a receipt	❌	✅	✅
Void a sale	❌	✅	✅

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FAQ

Q: What does "Voided" mean?

A: A cancelled sale. The record is kept so your history stays complete, but it no longer counts toward revenue or reports, and its stock is returned to inventory.

Q: Why can't I find a specific sale?

A: It is usually a filter. Check your date range, and make sure the Status tab is not hiding it (for example, looking at "Voided" only). Try searching by the exact sale number, such as INV-0042.

Q: Can I void a sale from last week?

A: Yes. There is no time limit, though it is best to void as soon as you spot the mistake.

Q: Can I undo a void?

A: No. Once voided, a sale cannot be reversed. Ring it up again as a new sale if needed.

Q: Does voiding a sale restore the stock?

A: Yes. Every item from the voided sale is added back to inventory automatically.

Q: Can I reprint a receipt from here?

A: Yes. Open the sale and click Reprint.

Q: The customer only wants to return one item, not cancel the whole sale. What do I do?

A: Process a return rather than a void. A return refunds just the items coming back and can restock them. See Customer Returns.

Q: What does the sale number look like?

A: Sale numbers are sequential per store: INV-0001, INV-0002, and so on. They are assigned automatically and never repeat.

Q: Can two cashiers process sales at the same time?

A: Yes. Multiple cashiers can complete sales at once without any conflict, and every sale gets its own unique number.