Cashier Performance

The Cashier Performance report scores every member of your POS team across the metrics that matter in retail:

Metric	What it tells you
Sales / hour	Throughput: who runs the till fast and who runs it slow.
Average basket value	Upselling skill: do they suggest the bigger size?
Items per sale	Cross-sell skill: do they add the obvious add-on?
Average sale time	Speed at the register.
Void rate	Hesitation or correction frequency.
Discount given	How generous they are with discounts.
Loyalty signups	Customer relationship building.

How to run the report

1. Click Reports in the left menu.
2. Click the Cashier Performance card.
3. Set the date range using the From and To fields, or click a preset such as Last month or This year.
4. Click Run Report.

The report does not load automatically when you open the page. You must click Run Report to see results.

Filtering by cashier

After running the report for the first time, an All cashiers dropdown appears in the toolbar. Click it to select one or more specific cashiers and re-run the report.

Reading the results

The first row in the table is always Team, shown with an amber background. This row shows the combined totals and weighted averages across your whole team for the selected period. Use it to identify outliers in both directions: top performers worth recognising, and team members who could benefit from coaching.

Each cashier row shows their figures for the selected period. The small coloured bars beneath each figure show where that cashier sits relative to the team median:

• Bright/accent bar: the cashier is at or above the team median. For metrics where lower is better (Returns and Discount), this means at or below the median.
• Muted bar: the cashier is below the team median. For Returns and Discount, this means above the median.

The bar width shows how the cashier compares to the highest value in the column.

What the table shows

• Cashier: the staff member's name.
• Sales: number of completed transactions.
• Revenue: total money taken, after discounts.
• Avg Basket: average transaction value.
• Items/Sale: average number of items per sale. This is total quantity sold divided by the number of completed sales. For products sold by weight or volume, the quantity reflects the actual amount measured rather than a count of lines on the receipt.
• Avg Sale Time: average time from scanning the first item to completing the payment.
• Sales/Hr: completed sales per hour of shift time clocked.
• Voids: number of voided transactions.
• Void Rate: voids as a percentage of all transactions. Turns amber above 5% and red above 10%.
• Returns: number of customer returns processed.
• Discount: total discount amount given.
• Discount %: total discount as a percentage of revenue.
• Loyalty Signups: new customers registered by that cashier during the period.

Drilldown

Click any row in the table, including the Team row, to open a daily sales trend chart for that cashier or the whole team. The chart shows sales count and revenue for each day in the selected period. Use the back button in your browser or the Back link at the top of the chart to return to the summary table.

Exporting to Excel

Once you have results, an Export button appears next to Run Report. Click it to download the data as an Excel file. The file has two sheets:

• Cashier Performance: the full detail table, including a Shift Hours column showing total hours clocked per cashier for the period.
• Summary: key totals and report metadata.

The export runs in the background. If you navigate away before it finishes, you can find and download it from the Exports page in the left menu.

FAQ

Q: My best cashier has a low average basket. Why?

A: Their throughput might be so high that they handle the quick-grab customers everyone else avoids. Look at Sales/Hr: if it is also high, they are efficient with small transactions, and that is a different and valuable skill.

Q: Can a cashier see their own scorecard?

A: This report is Manager and Admin only. Sharing individual scorecards with the team is a management decision: some stores find it motivating, others find it demoralising.

Q: A cashier was off sick for two weeks. How does that affect their numbers?

A: Sales/Hr is based on shift hours, not calendar days. Being off does not penalise them. Their totals will be lower but their rates will be fair.

Q: My report says a cashier has 0 sales/hour, but I know they worked. What is wrong?

A: They probably did not open a shift, or the shift was not closed properly. Check the Shifts page. If your store does not require a shift to sell, sales can happen outside shifts and will not count toward hours.

Q: How is average sale time calculated for older sales?

A: For sales made after the timing feature was introduced, it is the time from first item scanned to payment completed. For older sales, the system uses sale created to sale completed as an approximation, which can slightly over-estimate the time.